Dymonds Advanced Driving School

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Voluntary code of practice

The DVSA and the driving Instructor industry place great emphasis on professional standards and business ethics. The code of practice has been agreed between the DVSA and the main bodies representing ADI’s, it is a framework within which all Instructors should operate. The code leaflet can be obtained from any theory test or driving test centre. Your Driving Instructor should be able to obtain a leaflet for you. It is hoped that all Driving Instructors will formally agree to adhere to the terms of the code. Phone 01329 847724 for an information leaflet.


Personal conduct
● The Instructor will at all times behave in a professional manner towards clients.
● Clients will be treated with respect and consideration.
● The Instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
● Whilst reserving the right to decide against giving tuition, the Instructor will not act in any way which contravenes legislation on discrimination

Business Dealings

● The Instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
● The Instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
● Legal identity of the school/Instructor with full address and telephone number at which the Instructor or his/her representative can be contacted.
● The price and duration of lessons.
● The price and conditions for use of a school car for the practical driving test.
● The terms under which cancellation by either party may take place.
● Procedure for complaints.
● The Instructor should check a client’s entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the Instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.
● Instructors will advise clients when to apply for their theory and practical driving tests, taking into account local waiting time and forecast of client’s potential for achieving the driving test pass standard. The Instructor will not cancel or re-arrange a driving test without the client’s agreement. In the event of the Instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of DVSA test fee.
● The Instructor should at all times, to the best of his or her ability, endeavour to teach to the client correct driving skills according to DVSA’s recommended syllabus.

● The advertising of driving tuition shall be honest; claims shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.
● Advertising that refers to clients pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Driving licence
All pupils must be in possession of a signed UK provisional licence for group B cars on commencement of the training and must be produced on the first lesson.

Eye sight
All pupils must be able to read a number plate from a distance of 20.5 meters (67 feet) using your own glasses if worn.

Insurance
All fees include pupil Insurance cover whilst driving the School vehicle, (provided the pupil is licensed to drive) and are accompanied by or under the direction of a Driving Standards Agency ADI/PDI (car) or on a driving test with an approved Driving Standards Agency Examiner(s).

Fees
Lesson payment should be made at the beginning of each lesson. Where an intensive or semi-intensive course is booked a £100 deposit will be required. This is a non-refundable deposit save exceptional circumstances, where a refund is at the discretion of the Instructor. Where the Instructor is unable to undertake the course for whatever reason then a full refund will be given.

Lesson cancellations
All driving lessons are subject to a minimum 2 working days (48hours) notice for any cancellations. Weekly driving courses are subject to 3 weeks (15 working days) notice of cancellation.  Dymonds Advanced Driving School retains the right to charge the full tuition/lesson fee if the above notice is not given. Please note that in the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) stipulates that you need to give three clear working days to cancel your test. This may mean that you may/will lose your DVSA test fee if your instructor says you are not ready for test within this three day notice period.

Appointments
Whilst every care will be taken to ensure pupils receive training at the requested time all bookings are made on the understanding that the School is not responsible for the postponement of training due to traffic conditions, mechanical breakdown of equipment or any other cause out of our control.If in the view of the Instructor the pupil is unfit to carry out the lesson safely, due to self-induced circumstances (e.g.; Alcohol or drugs) a cancellation charge will apply.
Driving lessons will be conducted on a strictly one to one basis.

The driving test.
The School reserves the right to withhold the training car, if in the Instructors opinion the pupil does not reach the required standard. The School cannot be held responsible for test appointments being postponed or cancelled by the Driving Standards Agency due to bad weather, sickness or staff shortages, the School will charge for the test time. Both the pupil and the Instructor will check that all bulbs required for the ‘show me tell me’ questions are working correctly, should a bulb blow on the day of the test, every endeavour will be made by the Instructor to replace the bulb in good time, in the event of replacement being unsuccessful the School will not be held liable for any test fee lost as a result.

Coursework paper’s etc
All question papers, handouts, books, CD’s and relevant materials will remain the property of the School. (If not returned on request a fee will be charged).

Personal property
Dymonds Advanced Driving School accepts no responsibility for personal property left in the training vehicle, though every effort will be made to return such property as soon as practically possible.

We will at all times abide by the DVSA code of practice and any complaints or disputes will be conducted under those guide lines. Should you have any queries in relation to the above terms and conditions prior to booking please do not hesitate to contact us on the above phone numbers or email address.

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Dymonds Advanced Driving School